CHRISTUS Health Partners With Avaya to Enhance Patient Experiences

More than 60 hospitals and 175 clinics in the CHRISTUS Health network
rely on Avaya communications

ORLANDO, Fla.–(BUSINESS WIRE)–Avaya Holdings Corp. (NYSE:AVYA), a leading provider of communications
solutions for the healthcare industry, today announced that CHRISTUS
Health
has implemented Avaya IX Contact Center solutions to help
digitally transform their business and provide enhanced patient
experiences.

CHRISTUS Health is an international Catholic, faith-based,
not-for-profit health system with more than 600 centers, including
community hospitals, walk-in clinics and health ministries across the
United States and Latin America, and has been an Avaya customer for more
than twenty years. With its recent partnerships with Trinity Mother
Frances and Good Shepherd Health Systems, they were facing multiple
challenges integrating these new facilities while still delivering a
differentiated and enhanced healthcare experience.

In April 2017, CHRISTUS Health turned to Avaya to help craft a long-term
digital transformation plan to streamline and harmonize their care team
and staff’s ability to engage and communicate with patients to optimize
their experiences. The company’s existing mix of legacy Mitel, ShoreTel,
and Cisco systems was creating a logistically impractical and
inefficient environment that was costly to maintain. CHRISTUS Health
chose an Avaya communications platform to begin migrating and
consolidating their extensive network to Avaya’s IX Digital Contact
Center solutions, with the full implementation to be completed in 2020.

“CHRISTUS Health strives to provide innovative health and wellness
solutions that improve the lives of individuals and communities,” said
Lynn Gibson, CHRISTUS Health VP & CTO. “We partnered with Avaya based on
experience and flexibility proven by our two-decade long partnership. We
can have peace of mind with Avaya’s advanced solutions that allow us to
improve efficiency, increase revenue, and enhance both our Associate and
patient experiences, all while allowing us to remain a leader in the
ever-changing healthcare landscape.”

“An open, flexible communications solution with omnichannel, automation
and analytics is critically important to the successful digital
transformation of healthcare systems,” said Tara Mahoney, Senior
Director, Global Healthcare Practice Leader, Avaya. “Avaya and CHRISTUS
Health, together, developed an innovative plan to help transform patient
and care team experience, leveraging communications solutions to
increase efficiency and drive growth.”

To learn more about Avaya’s Healthcare solutions visit us at booth #6541
at the HIMSS Global Conference & Exhibition 2019 at the Orange County
Convention and Exhibition Center in Orlando, FL from February 11-15.

For more information about Avaya Healthcare solutions:

About CHRISTUS Health:

At CHRISTUS Health, we deliver a complete healing experience that
respects the individual. We serve our communities with dignity. And with
a good deal of admiration. CHRISTUS Health is a Catholic, not-for-profit
system made up of more than 600 centers, including long-term care
facilities, community hospitals, walk-in clinics and health ministries.
We are a community 45,000 strong, with over 15,000 physicians providing
individualized care. Sponsored by the Sisters of Charity of the
Incarnate Word in Houston and San Antonio and the Sisters of the Holy
Family of Nazareth, our mission is to extend the healing ministry of
Jesus Christ to every individual we serve.

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom

Contacts

Media inquiries:
Alex Alias, Avaya
[email protected]

Kay Kiser, CHRISTUS HEALTH
[email protected]

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