Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy

NICE and Business Systems chosen to accurately identify and predict
health trends and ensure precision of diagnosis while lowering contact
center service costs

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) and Business Systems (UK) Ltd today announced
that they have been selected by Integrated Care 24 (IC24) to provide
comprehensive, consistent reporting and deliver insights that will
enable an advanced level of healthcare services to a population of over
7.2 million via more than one million calls per year across its contact
centers. IC24 turned to Business Systems, a long-term technology
partner, and NICE when they needed to significantly boost audit capacity
to 100% of its patient’s interactions, a critical factor considering the
urgent, medical nature of the calls. With the implementation of NICE
Nexidia
, NICE
Quality Central
and NICE
Air and Engage
, IC24 chose to continue their partnership with
Business Systems, who are a leading gold NICE partner, to bring the
project to fruition.

David Brown, Director of Digital Technology and Performance at IC24,
said, “We are expecting to see impressive results, and NICE will enable
us to precisely and comprehensively audit all our processes so we can
deliver continuous quality improvement. The insights from NICE will
allow us to monitor components that go beyond current requirements.
Business Systems and NICE understand how important it is for us to
ensure high quality care for our patients and help us continue to
innovate and further develop our service.”

IC24 is a ‘not for profit’, gold social enterprise committed to
providing its patients with high quality urgent care services. Formed
over 20 years ago, IC24 has been at the forefront in the development of
out of hospital care, and has extensive experience in developing,
implementing and managing a range of health and care services across the
South and East of England. The provider now operates a number of primary
care services, including three 24/7 NHS111 integrated urgent care
services.

By leveraging NICE, IC24 will benefit from comprehensive analytics
across customer journeys and multiple online and offline channels which
will further enhance audit accuracy as well as deliver insights in terms
of caller health trends and predictions. Together with NICE Quality
Central to monitor performance and NICE Air and Engage to ensure
interaction recording, NICE Nexidia will help enhance the level of care
offered to IC24’s customers, minimize errors in diagnosis and mitigate
escalations, resulting in lower costs. Business Systems’ expertise in
the healthcare domain will drive smooth implementation of the project.

Stephen Thurston, Managing Director of Business Systems, said, “Our
longstanding partnership with NICE and knowledge of the healthcare
domain enables us to align technology with the changing needs of patient
care in order to gain valuable insight, deliver high quality service and
smartly optimize workforce operations for customers such as IC24.
Business Systems is highly adept at not only deploying the right
solution, but also working closely with IC24’s Quality and Audit team
for continued innovative health and social care services.”

John O’Hara, President of NICE EMEA, said, “We’re pleased to help
IC24 take their customer service to the next level. This win is
indicative of the advantages that the NICE offering delivers in terms of
innovative capabilities, expertise and value in meeting regulations,
delivering excellent customer experience and lowering service costs not
just for the immediate term but also for the future.”

About NICE
NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.

About Business Systems UK Ltd.
Business Systems (UK) Ltd
specializes in providing call recording and workforce optimization
solutions and today ranks as one of the most experienced independent
providers with expertise covering systems design, project management,
implementation and ongoing service delivery and support.

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Ohara, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

Contacts

Corporate Media Contact
Christopher Irwin-Dudek,
201-561-4442, [email protected]

Investors
Marty Cohen, +1 551 256 5354, ET, [email protected]
Yisca
Erez, +972 9 775 3798, CET, [email protected]

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