Former Wayfair, HubSpot executive to oversee operations efforts for the
leading digital transaction management platform, responsible for fueling
rapid growth and delivering service at scale.
BOSTON–(BUSINESS WIRE)–Notarize, the leading online notary platform and the first company to
enable an entirely digital mortgage process, today announced the
appointment of Elizabeth Graham as Chief Operating Officer. Graham
previously served as Vice President of Sales and Service at Wayfair,
where she managed the public company’s global customer service and sales
teams, which consisted of over 3,000 employees.
“We take seriously our ambition to become a platform that entire
industries rely upon and Liz knows exactly what it takes to build
operational excellence at scale,” said Pat Kinsel, Founder and CEO. “I
am confident she will help build a winning playbook that defines and
energizes our next chapter.”
As COO, Graham will assume responsibility for the company’s revenue and
customer-facing departments, including notary operations, customer
services, support, and sales. Graham brings extensive sales experience,
people management and global go-to-market expertise ensuring operational
excellence across the company.
“Notarize has the potential to completely reshape the way an industry
operates,” said Graham. “That’s a very rare opportunity; I’m excited to
continue innovating and building the team to capture what we have in
front of us.”
Prior to Wayfair, Graham was responsible for scaling operations and
culture at HubSpot, and for nearly 14 years, led a wide range of
operational teams at Comcast. Graham brings with her extensive insight
on designing high-performing teams that deliver an amazing customer
experience from her many years of experience managing customer-facing
and support operations. Graham will also provide expertise in driving
operational and financial excellence for dynamic and growing brands. In
addition to her vast experience in operations, Graham had a nine-year
career in corporate law, including regulatory work at the local, state
and federal level.
In 2017, Notarize completed the first ever remote online home closing in
the country. In the past year, Notarize grew 137% and announced key
partnerships with companies like Redfin and completed the first digital
Will in U.S. Looking ahead to 2019, accelerating growth and customer
experience will be a priority for Notarize. Today, the company’s
partners touch more than 30% of all real estate transactions. Adam Pase,
Co-Founder and former COO, now leads as Chief Strategy Officer,
overseeing expansion into new channels and markets.
Notarize is the first platform to empower
thousands of people each day to sign and notarize documents online. From
adopting a child to buying a home, Notarize builds trusted products and
services that support life’s most important moments. As the first
company in the country to complete an fulling online mortgage closing,
Notarize is transforming the real estate industry.
For more information on our mission, visit notarize.com.
Director of Marketing, Notarize