Funding Comes on the Heels of a Successful Launch of Polly For
today announced the closing of a funding round of $7 million led by
Madrona Venture Group with participation from existing seed investors,
the Slack Fund, Amplify Partners, and Fathom Capital. Polly provides
companies using work collaboration platforms like Slack and Microsoft
Teams, a way to quickly collect feedback with integrated surveys. With
Polly, these companies can measure their workflows and iterate to
improve employee and customer experiences. The company will use the new
funds to expand the product and go-to-market teams.
“Polly fills a need that teams across an entire organization have. They
want to understand how employees are working together, what they think
the right direction for a product or process is, and how well the
company is working as a whole,” said co-founder and CEO, Samir Diwan.
“We have been gratified to see that enterprises looking to move quickly
across a broad range of functions have chosen Polly to measure the
success of their workflows in real time. We tripled our user base in
2018 and launched our Enterprise version which has surpassed internal
expectations – we are excited to continue to build on this success for
“The Polly team has taken a simple idea – surveys inside of Slack – and
created a whole new way of collecting people-powered data on modern
communication platforms,” commented Sudip Chakrabarti, Partner, Madrona
Venture Group. “As modern workflows move to real-time messaging
platforms, Polly enables enterprises to get a holistic picture of their
customers, employees, product and brand. Samir and Bilal are leading a
team passionate about making work better and we look forward to
supporting them on their journey.” As part of the funding, Chakrabarti
joins the company’s board of directors.
Platforms like Slack have changed not just how teams communicate with
each other but how they get work done in an organization in real time.
Increasingly, teams are moving every aspect of their work into these
platforms. Polly enables anyone managing a process, from managers to
SVPs, to trigger surveys from data, tools, and workflows that are
converging in Slack. In traditional work environments, this type of
information would take months to collect and process into reports. With
Polly, teams are able to instantly see results and iterate to improve
workflow, employee, or customer experiences.
In 2018, Polly launched Polly for Enterprises in Slack, giving large
companies the ability to collect and aggregate feedback across the
organization, enterprise-level security and compliance, and robust
controls for user management and permissions. Companies that require
tight feedback loops are quickly adopting Polly across IT, engineering,
product development, and HR departments. Microsoft Teams and Google
Hangout users can also use the free version of Polly for their teams.
Customers such as Pure Storage use Polly to connect important processes
and teams within their organizations. “We use ServiceNow and Slack to
manage many of our IT workflows and, until we found Polly, we had to
bridge that gap manually. Within two weeks, we had Polly up and running
and on week three we were able to share our customer satisfaction scores
with management. Polly is now essential to our IT department. Employees
love it, and the data Polly generates helps us continuously improve the
service we provide our employees. Polly is a win-win for us,” said Anne
Aviles, Director IT Service Delivery, Pure Storage.
Founded in 2015 by Microsoft engineers, Samir
Diwan and Bilal
Aijazi, Polly was in the 2016 Seattle Techstars cohort. The company
is located in Seattle’s historic Pioneer Square neighborhood and is
Erika Shaffer [email protected],