Accreditation underscores reliability of Calabrio’s leading
cloud-based suite for customer and agent engagement
a leading provider of customer engagement and analytics software, today
announced that Calabrio ONE Cloud has achieved Advanced Technology
Partner status in the Amazon Web Services (AWS) Partner Network (APN).
The new APN Partner status is further recognition of the value Calabrio
customers obtain when deploying Calabrio’s workforce optimization (WFO)
software suite on AWS.
To attain APN Advanced Technology Partner status, Calabrio had to
complete a rigorous qualification process via AWS’s stringent technical
certification and validate its value to customers through a wide range
of enterprise references in multiple industries, including finance,
retail, healthcare, insurance and hospitality.
“Our goal is to make it easier for customers to enjoy the cost and
agility benefits of deploying our solution for customer and agent
engagement in the cloud,” said Ross Daniels, vice president of
Calabrio’s global partner organization. “Attaining APN Advanced
Technology Partner status deepens our relationship with AWS and is
another important step in boosting the confidence of businesses to adopt
Calabrio ONE Cloud, knowing that AWS has certified the solution to run
reliably with the flexibility, scalability and pay-as-you-go offering of
Calabrio ONE’s powerful voice-of-the-customer analytics and advanced
reporting deliver deep insights to the enterprise. The unified suite
provides a single view of the customer and improves the agent and
customer experience through workforce management (WFM) and quality
management (QM) capabilities. Calabrio ONE is deployed in the cloud,
on-premises or as a hybrid solution.
This announcement builds on Calabrio’s existing relationship with AWS.
Calabrio ONE also seamlessly
integrates with Amazon Connect, a self-service, cloud-based contact
center service that makes it easy for any business to deliver better
customer service at lower cost. The unified solution makes it easy for
businesses of all sizes to build a robust, intelligent, omnichannel
contact center on the cloud.
a customer engagement software company that provides analytic insights
to catalyze growth through customer service contact centers. The Calabrio
ONE® software suite empowers everyone in an organization, from
contact center agents to the CEO, with easy-to-use tools that provide a
better understanding of the customer. Every customer interaction yields
insights that expand customer-consciousness, which is how leading
companies now drive growth and long-term corporate prosperity. Find more
at https://www.calabrio.com/ and
follow @Calabrio on
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks
or trademarks of Calabrio, Inc. All other trademarks mentioned in this
document are the property of their respective owners.