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City Utilities explains higher energy bills

By Clip Syndicate
In Springfield, more than 350 City Utilities customers joined a Facebook group called ‘Citizens Against CU Rate Increases’ and a handful of those members showed up to the CU board meeting on Thursday afternoon.

http://eplayer.clipsyndicate.com/view/12503/6801885 Video: City Utilities explains higher energy bills
In Springfield, more than 350 City Utilities customers joined a Facebook group called ‘Citizens Against CU Rate Increases’ and a handful of those members showed up to the CU board meeting on Thursday afternoon.
http://chic.clipsyndicate.com/video/playlist/12503/6801885?cpt=8&wpid=2637 Fri, 24 Feb 2017 04:00:53 +0000 City Utilities explains higher energy bills In Springfield, more than 350 City Utilities customers joined a Facebook group called ‘Citizens Against CU Rate Increases’ and a handful of those members showed up to the CU board meeting on Thursday afternoon. http://chic.clipsyndicate.com/video/playlist/12503/6801885?cpt=8&wpid=2637 KSPR a story thousands of you have been talking about in springfield and across the ozarks. tonight .. upset customers even went to the city utilities board meeting for answers. kspr's rachel dubrovin joins us live from the city utilities headquarters to explain what c-u will be doing differently to avoid another unpleasant surprise. rachel? leigh-- hundreds of upset c-u customers joined a facebook group called citizens against cuty utilities rate increases. a handful of them are so upset about energy prices-- they came here to the c-u headquarters to speak to the board about these bills. "i mean, i'm one of those people that pays attention to my bills, so it was really high." amelia warren says she was shocked by her january bill. "i was used to paying 150 or below, and just last month, i received a bill and it was almost $230. it's just me in a small duplex, and it was just outrageous." warren wasn't at today's board meeting. she was busy at work-- making money to pay the bills. "i feel like i freeze myself out sometimes, i keep my house on 65 so i can avoid crazy bills. but that doesn't seem to matter." "i'm not very happy about having a large city utility bill." that's exactly why farrah greene was at today's meeting. "i can go out for pizza maybe twice a month because of it." vicke kepling spoke on behalf of the citizens against c-u rate increases. "my increase was 22% over last year's bill, but some people's amount doubled or even tripled." but city utilities workers say rates didn't increase-- it's the price of natural gas that went up this winter. "city utilities changes the price of gas every month in response to the market prices we pay for natural gas." pricing director ray ross says it's similar to gassing up your car. the price at the pump changes with the seasons. 1:11---1:16 ray ross, director of pricing and forecasting "they are unusual compared to the last two years. and we probably should have gotten out in front of that." ross says c-u is going to start notifying customers about natural gas prices-- so there's less of a surprise when the bill arrives. "we used to do that when natural gas prices had a lot more volatility, and the last several years, as we've enjoyed lower prices, we haven't seen the need to do that as much, but this year, we learned our lesson." "well, when i contacted them, they didn't even give me that excuse." while natural gas prices go up-- warren is looking for ways to cut back. "i did make it colder, and i moved it down to 62 this month, and i just got my bill and it was back at $150. so i feel like i just have to use a bunch of blankets and wear sweats." let me show you this graph that city utilites shared with me. it give you a perspective of c-u rates--- that's the orange lines. compared to the national average for natural gas rates-- and missouri's average natural gas rates. clearly-- cu's rates are significantly lower than those averages. but that doens't make paying a high energy bill any easier. last summer, springfield's city council approved a series of rate increases for cu. keep an eye out for it-- you will see that price hike on your bill in october of this year. if you live in ozark you




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